STORE & SHIPPING POLICY

SHIPPING PROCESS 

• ALL ORDERS WILL BE PACKAGED ABOUT 1 WEEK AFTER PURCHASE. PRE-ORDERS MAY TAKE UP TO 4-6 WEEKS.

• YOU WILL RECEIVE AN EMAIL CONFIRMATION WITH A TRACKING NUMBER, THOUGH USPS, ONCE YOUR ORDER IS READY TO BE SHIPPED OR HAS BEEN SHIPPED.

• DOMESTIC ORDERS TYPICALLY TAKE 2-7 BUSINESS DAYS TO BE DELIVERED.

• INTERNATIONAL ORDERS TYPICALLY TAKE 5-15 BUSINESS DAYS TO BE DELIVERED.

• ORDERS ARE SHIPPED VIA USPS FROM OUR HEADQUARTERS IN SAN JOSE, CA.

• PLEASE EXPECT DELAYS DURING AND AFTER THE HOLIDAYS, SALES, PRE-ORDERS AND SPECIAL EVENTS.

• WE ARE NOT RESPONSIBLE FOR ANY LOST, STOLEN, OR DAMAGED SHIPMENTS.

   

STORE POLICY

• NO CANCELLATIONS WILL BE ACCEPTED.

• ALL ORDERS WITH INCORRECT ADDRESSES WILL BE REFUNDED. 

• CUSTOMERS WILL BE CHARGED A FEE IF THE ITEM IS SHIPPED AND SENT BACK DUE TO INCORRECT ADDRESS.

• MADE TO ORDER ITEMS ARE NOT ELIGIBLE FOR RETURNS OR EXCHANGES. 

• WE ACCEPT ORDERS WORLDWIDE.

• INTERNATIONAL ORDERS ARE FINAL SALE.

RETURN POLICY

• NO RETURNS OR EXCHANGES ARE ACCEPTED, ALL ITEMS ARE FINAL SALE.

• ORDERS CAN’T BE CANCELLED ONCE THEY HAVE BEEN SHIPPED OUT.

• ANY ERROR ON OUR END WILL BE FIXED THROUGH A PARTIAL REFUND EQUAL TO THE PRICE OF THE MISSING ITEM.

• THE CUSTOMER IS RESPONSIBLE FOR RETURN SHIPPING CHARGES.